Introduction
Norce is committed to conducting its business in a manner that is ethical, sustainable, and socially responsible. Our Environmental, Social, and Governance (ESG) policy outlines our commitment to integrating these principles into our operations and decision-making processes as a SaaS company serving the e-commerce sector.
Environmental Responsibility
We recognize the importance of minimizing our environmental impact. Both directly caused by the company, e.g. through facilities as well as indirectly caused, e.g. energy, electricity, waste.
Our commitment includes:
Energy Efficiency: We strive to use energy-efficient technologies and practices in our operations, including optimizing our data centers and utilizing cloud services with a lower carbon footprint.
Sustainable Practices: We will implement sustainable practices in our workplace, including waste reduction, recycling programs, and promoting remote work to reduce commuting emissions.
Green Partnerships: We will seek to work with partners and suppliers who demonstrate a commitment to sustainability and environmental stewardship.
Social Responsibility
Our social responsibility is rooted in our commitment to treat all stakeholders with respect and integrity.
This includes:
Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace that values and respects differences among employees (e.g. diversity across all levels of the organization, inclusive hiring practices).
Employee Engagement: We prioritize the well-being of our employees by promoting work-life balance, providing opportunities for professional development, if possible, an hybrid workplace policy and ensuring a safe and healthy work environment.
Customer Relationships: We aim to build strong and long-lasting relationships with our partners and customers by providing transparent, honest communication, a good understanding of our customers’ requirements and relevant support.
Governance
Strong governance practices are essential for maintaining stakeholder trust and ensuring compliance with legal and ethical standards.
Our commitments include:
Legal and regulatory: being on top of and aligned to the latest laws, regulations and compliance standards (e.g. GDPR)
Ethical Conduct: All employees are expected to adhere to principles of integrity, accountability, and transparency in all business interactions.
Risk Management: We will establish policies to identify and mitigate risks that could impact our business operations, including those related to cybersecurity and data privacy.
Stakeholder Engagement: We are committed to continuously engaging with our stakeholders, including employees, partners, customers, and investors, to ensure their perspectives are considered in our decision-making processes.
Data privacy and security: instilling a strong culture of trust, responsibility and best practice (e.g. with internal systems) around data
How we operationalize ESG in Norce
ESG responsibility: while every member of our team is concerned with and thinks along the lines of ESG when making decisions, we have assigned the overall responsibility for ESG to our CEO. Our approach to ESG will be discussed and reviewed yearly in our C-level meetings.
Hiring and working environment: we are committed to hiring a diverse team and providing an inclusive working environment. We have a specific DEI policy in place (including considerations of inclusive hiring, parental leave, pay and gender gaps).
Commitment to Continuous Improvement
Norce recognizes that ESG considerations are constantly evolving. We are dedicated to continually assessing our policies and practices, seeking feedback from stakeholders, and reporting our ESG progress transparently. Regularly we conduct surveys for customers, partners and employees tracking our performance and NPS. We will set measurable goals and objectives to track our performance and demonstrate our commitment to sustainability, social responsibility, and good governance.
Conclusion
This ESG policy reflects Norce's commitment to being a responsible corporate citizen. By integrating ESG principles into our business, we aim to create long-term value for our stakeholders while contributing positively to society and the environment.
Date of Policy Adoption: 2024-07-08
Reviewed on: 2024-11-06