Unified commerce

Own the customer experience with Unified Commerce

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Stay ahead of the game in a rapidly changing world

Retailers and brands selling directly to consumers face significant challenges in omnichannel strategies, campaign management, and returns. Norce Commerce offers powerful tools to handle complex campaigns, supports a wide range of shipping and payment options, delivers a seamless experience across online and physical stores, and provides the flexibility to adapt quickly in a rapidly changing world.

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Stay competitive in real time

With Unified Commerce, there is no discrepancy in data, between your various channels. Information such as prices, inventory, or orders are always current. Various systems interact with each other, and function as part of one and the same entity. Norce Commerce allows you to tailor your digital commerce with the exact functionality you need for delivering a seamless, consistent customer experience across all channels.

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Create positive shopping experiences with modern B2C commerce

Retailers selling both online and through physical stores often struggle to create a seamless integration between these channels. Running online campaigns requires structured, complex rules that are difficult to implement across platforms. Norce Commerce fully supports omnichannel sales, offering advanced campaign logic. You can synchronise your online and offline operations and ensure your campaigns run smoothly across all channels.

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Enable conversion with Unified Commerce

Customers expect a wide range of shipping and payment options, and failing to offer them can lead to missed sales opportunities. Norce Commerce supports a variety of shipping and payment options, allowing you to meet customer expectations while optimising conversion rates. With a composable set-up, local adapters and flexible integrations, you can offer the convenience and choice that customers demand.

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Smooth returns and customer support

Some industries like fashion, face high return volumes, requiring a lot of support and efficient return processes to reduce costs and maintain customer satisfaction. Norce Commerce offers an open architecture to integrate with any return management and customer support systems. This ensures a smooth process for both retailers and customers, keeping costs down and satisfaction high.

A unified shopping experience

Norce Commerce enables a shopping experience without friction at all touchpoints throughout the customer buying journey. 

  • Norce Commmerce feeds the physical stores' cash registers (POS) with current product and price data
  • Enables Endless Aisle and Click & Collect
  • Gathers the customer's receipt in one system
  • Manages store inventory in real-time across all channels

Functionality that enables Unified Commerce

In-store terminal

Use in-store terminals so customers can easily order from webshop warehouses. Customers can order from a broader home-delivered product range; the sales transactions are accredited to the stores.

Dynamic Store finder

Make it easy for your customers to locate the store nearest to them and get directions for how to get there.

Status of store inventory

Give your customers the ability to check a product’s inventory status, for each store, directly on the product page.

Click and Collect

Place your home delivery order online, or reserve and pick up your order at a store near you.

My pages

Let the customer access their order history, the current status of placed orders, and an overview of their membership points balance.

The markets leading Unified Commerce Partners

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Unified Commerce

Norce presents: The merchant’s guide to a modern omnichannel customer experience. Discover ways to meet your customers and their expectations with modern B2C commerce. Learn how to shape a commerce ecosystem with top technology partners in our guide. Available for download now.

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Do you want to accelerate your digital commerce?

Norce empowers companies with advanced needs to accelerate their digital business. We do this by providing powerful composable, headless and True SaaS commerce.

Powered by industry-leading technology, strategic partnerships and continuous innovation, we create the tools and strategies needed to fully take advantage of tomorrow's commercial landscape.